HR leaders ought to assume a strategic role within their companies, instead of simply keeping busy with everyday processes such as policies, payroll, and birthdays. Moreover, hr leaders ought to try to make and strengthen a distinctive set of capabilities that provide a company its competitive advantage.
When Leaders Destroy Their Own Companies
As author Gary Hamel noted, "The bottleneck is at the head of the bottle." That is where the potential of an organization is slowed. Where customer and employee promises are miscommunicated.